Testimonials and Comments

Office

Ms. Castle brings over 20 years of office management experience and is the backbone of Castle Wireless. Her talents have crossed many industry's from Home Building, Property Management, University, to High Tech. She understands  communicating with C-Level executives and has a knack to keep people calm while moving projects and plans forward.

Customer Service

"As part of my work, I interview business experts, and have had extensive talks with the leaders in customer service thinking. Mr. Castle could easily be one of these experts. His ideas echo theirs, and he understands that good customer service is not only a foundation of a successful retail business, but knows it goes beyond simply making a customer feel good. It translates into hard dollars. For example, he knew that it is more cost efficient to spend a little to hang onto a customer, one that a company has already developed, than to be petty and lose them and their revenue...Experts know it is important to take a long view of what a customer is worth, and Mr. Castle knows this. He seems to have an instinct for customer service." Reed R.

Retail

"We sincerely appreciate the energy, enthusiasm, and leadership that you brought not only to the Merchants Association but to the center as a whole. In my opinion, you were a consistent example to other merchants and to your own employees as well. This was evident by the success of your store while under your management." Nick L. General Manager

Tips for protecting your earpiece asset

• Keep the earpiece or headset protected.
• Try the clear tube or acoustic versions, as the cable goes down the back of the neck and is more likely to be protected under clothing. 
• Avoid dangling cables in front of employees. They inevitably will get snagged on something and break.
• Make sure your earpieces have a quality 'pull string' rating to lessen the chance of breakage.